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REQUEST to report DAMAGED, DEFECTIVE or MISSING items.
This form must be submitted within 3 days of receipt of item.
Use this form to report items that were damaged in shipment, defective from the manufacturer or to report items missing in shipment. Do not complete this form for returns or exchanges, identical items will be shipped as replacement.
Indicates required field
Type of RGA Request
ORDER NOT RECEIVED
Please select DAMAGED items for items that appeared to be damaged in shipping, DEFECTIVE item for items that are dead on arrival or not working properly but show no signs of damage and select ORDER NOT RECEIVED for missing items or missing entire order.
Date of Order - Claims must be reported within 3 days of receipt of package
Order or Invoice number
Description of Item
Description of Damage
Request submitted by
In your opinion is this item repairable? (required by UPS for claims)
Defective Item claims:
I acknowledge that I am responsible to pay return shipping cost and fees for items returned that are not damaged or defective.
Supporting Documentation or Photos
Max file size: 20MB
If you need to submit any supporting documentation or photos, attach here.